Shipping Policy

Last updated: 22 October 2025

At Healthy Kids In & Out, we work hard to ensure your order reaches you safely, securely, and on time  because supporting your child’s wellbeing should be simple and stress-free.

1. Shipping Locations

We currently deliver nationwide within Botswana.
Plans are underway to expand delivery to neighbouring Southern African countries.

2. Order Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Timeframes

Estimated delivery times are as follows:

-2–5 business days within major cities and towns

-5–10 business days for rural or remote areas

Once your order has been shipped, you will receive tracking details to monitor delivery progress.

4. Shipping Costs

Shipping fees are calculated at checkout based on delivery location and package weight.

From time to time, free shipping promotions may be offered and will be clearly communicated on our website.

5. Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect:

-Contact us within 48 hours of delivery

-Include your order number and clear photos (where applicable)

We will assess the issue promptly and arrange a replacement or refund where necessary.

6. International Orders

At present, we ship within Botswana only.
We are actively working on expanding regional shipping options updates will be shared once available.

7. Shipping Enquiries

For all shipping-related questions, please contact:

marketing@healthykidsinandout.com     +267 75 179 374